Ixora Corporate Services Private Limited ("ReFlow Toilets," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website reflowtoilets.com or engage with our circular toilet sanitation solutions.
By using our website or services, you consent to the practices described in this Privacy Policy.
2.1 Information You Provide
We may collect information you voluntarily provide, including:
• Contact Information: Name, email address, phone number when you submit inquiries
• Business Information: Organization name, designation, district/municipality details for government and municipal inquiries
• Project Details: Site requirements, deployment scale, timeline preferences
• Communication Records: Records of your correspondence with us
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, referring URL
• IP Address: For security and analytics purposes
• Cookies: Small data files stored on your device
2.3 IoT and Technology Data
Our circular toilet units use IoT sensors to collect anonymous, aggregate operational data:
• Usage frequency and patterns
• Water recycling efficiency metrics
• Energy consumption and solar generation
• Maintenance and performance data
Important: Our IoT sensors do NOT collect personal identification data, images, audio, or any information that could identify individual users. All facility data is anonymous and aggregated for operational optimization only.
We use collected information to:
• Respond to inquiries from municipalities, districts, and government bodies
• Process partnership proposals and RFP submissions
• Provide technical specifications and project consultations
• Improve our website, products, and circular toilet technology
• Send relevant updates about our solutions (with your consent)
• Analyze website traffic and user behavior
• Ensure security and prevent fraud
• Comply with legal obligations
For visitors from the European Economic Area (EEA), we process personal data based on:
• Consent: When you submit forms or subscribe to communications
• Legitimate Interests: For website analytics, security, and service improvement
• Contractual Necessity: To fulfill partnership agreements and government contracts
• Legal Obligations: To comply with applicable laws
We may share your information with:
• Service Providers: Third parties who assist in website hosting, analytics, and communications
• Government Partners: Municipal corporations, district administrations, and government bodies for project implementation
• Technology Partners: Global and circular toilet technology collaborators (aggregate data only)
• Legal Authorities: When required by law or to protect our rights
• Affiliated Companies: Ixora Group entities including Ixora Corporate Services Private Limited and LooCafe
We do NOT sell your personal information to third parties.
Our primary operations are in India. If you access our website from outside India, your information may be transferred to, stored, and processed in India. By using our services, you consent to such transfers.
For EEA residents, we ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses where applicable.
We retain your information for as long as necessary to:
• Fulfill the purposes described in this Privacy Policy
• Comply with legal and regulatory obligations
• Support government tender and contract requirements
• Resolve disputes and enforce agreements
Contact form submissions and project inquiries are retained for up to 5 years to support long-term government partnership cycles. Analytics data is retained in aggregate form indefinitely.
8.1 For All Users
You have the right to:
• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Lodge a complaint with relevant authorities
8.2 Additional Rights for EEA Residents (GDPR)
If you are in the European Economic Area, you also have the right to:
• Data portability (receive your data in a structured format)
• Restrict processing of your data
• Object to processing based on legitimate interests
• Withdraw consent at any time
8.3 Exercising Your Rights
To exercise any of these rights, please contact us at hello@reflowtoilets.com. We will respond to your request within 30 days.
If you allow analytics, Google Analytics sets a first-party cookie. The site does not use advertising cookies or browser fingerprinting. See the cookie policy for the cookie names, how long they last, and how to decline.
We implement appropriate technical and organizational measures to protect your information, including:
• SSL/TLS encryption for data transmission
• Secure hosting infrastructure
• Access controls and authentication
• Regular security assessments
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
Our website may contain links to third-party sites, including government portals and partner websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes may be communicated through our website or directly to registered contacts.
For questions about this Privacy Policy or to exercise your rights, contact us:
Data Protection Contact
Ixora Corporate Services Private Limited
(Part of Ixora Group)
Jubilee Hills, Hyderabad, Telangana 500033
India
Email: hello@reflowtoilets.com
Website: reflowtoilets.com
Last updated: November 2025